FAQS

Frequently Asked Questions (FAQs) – Anum Cosmetics

1. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Easypaisa

  • Meezan Bank Transfer

2. What is the minimum order value?

The minimum order value is Rs. 999.

3. What are the delivery charges?

  • Standard delivery charges are Rs. 250

  • Free delivery is available on orders above Rs. 1,999

4. How long does delivery take?

Orders are usually delivered within 5–7 working days, depending on your location.

5. Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

6. Can I return or exchange a product?

Returns and refunds are only accepted under specific conditions. You must:

  • Record a video while opening the package

  • Submit the claim within 24 hours of receiving the order

Without video proof, claims will not be accepted.

7. Who pays for return shipping?

All return shipping charges must be paid by the customer.

8. Can I return a product if I change my mind?

No, we do not accept returns or refunds for change of mind or personal preference.

9. How do I submit a return or refund request?

You can contact us with your order details and unboxing video:

10. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, you must:

  • Record an unboxing video

  • Report the issue within 24 hours

Our team will review your claim and assist you accordingly.

11. Can I cancel my order?

Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible.

12. What if my order is delayed?

Delays may occur due to courier or external factors. Please allow additional time, or contact us for assistance.

13. How can I contact you?

We’re here to help and make your shopping experience smooth and enjoyable!